CRM Operations Specialist (Barcelona)

About the role

You will join our CRM operations team as one of four specialists reporting to the Operations Lead. Together, the team drives repeat visits and customer lifetime value for our millions of customers across Europe. You will work closely with the CRM Planning, CRM Tech, and local commercial teams.

Your work directly impacts how millions of customers experience our brand through email. By executing and reporting on campaigns, you help us stay connected with people and celebrate their memories.

How you embrace curiosity daily

• Set up and deploy email campaigns from start to finish, including target building and scheduling.
• Monitor and report on campaign performance to find new ways to grow revenue.
• Run campaign forecasting and update these forecasts regularly.
• Look for opportunities to personalize campaigns and grow our mailable customer base.
• Work with the CRM Tech team daily to make our operational...