CRM Omnichannel Architect

We are seeking an experienced Dynamics 365 CRM Architect with deep expertise in Dynamics 365 Customer Service , Omnichannel , and digital engagement solutions including WhatsApp integration .

The successful candidate will lead the architecture, design, and implementation of enterprise-scale customer engagement solutions leveraging the Microsoft Dynamics 365 and Power Platform ecosystem.

You will work closely with business stakeholders, delivery teams, and technical consultants to design scalable, secure, and high‑performing customer service solutions that improve customer experience and operational efficiency.

Key Responsibilities

• Lead the architecture and design of Dynamics 365 Customer Service solutions
• Design and implement end-to-end omnichannel customer engagement capabilities including:
• Live Chat
• Digital Messaging
• WhatsApp
• Architect and implement Dynamics 36...