CRM Manager

Job Overview

Multi‑disciplinary role encompassing data analytics, CRM leadership, sales, and digital marketing. Focused on translating customer insights into actionable strategies to drive engagement, retention, and business growth.

Key Responsibilities

• Oversee the collection, analysis, and interpretation of customer data to identify trends, preferences, and behaviors.
• Utilize data analytics tools to support decision‑making and strategy development.
• Lead the CRM team to unify customer data, manage platform consolidation, and ensure data integrity while fostering stakeholder collaboration and adoption.
• Build and maintain strong customer relationships through professional and timely communication.
• Manage customer inquiries, complaints, and service requests across multiple channels.
• Visit SMEs to generate new business opportunities, present and promote payment solutions, build and manage a strong sales pipeli...