CRM & Loyalty Manager - Growing Restaurant Group

CRM & Loyalty Manager – Growing Restaurant Group

Location: Remote (with monthly travel to HO)
Salary: £45,000 - £50,000 plus incentives

The Opportunity

The business has built an incredibly loyal customer following and has a database of more than 150,000 guests. The foundations are there, the brand is loved, and there is no shortage of creative marketing, events or exciting new openings.

What they're looking for now is someone to take ownership of that customer data and turn it into meaningful commercial performance.

This isn't a role where you'll inherit a fully established CRM function. Instead, you'll have the opportunity to build it. You'll shape the CRM strategy, influence the technology, create the customer journeys and develop a loyalty proposition that genuinely rewards guests and drives repeat visits.

You'll work closely with the Marketing team, founders and senior leadership, bringing customer insight into...