CRM Executive

Job Summary

The CRM Executive is responsible for managing customer leads through the CRM system, ensuring timely follow-ups, maintaining accurate customer records, and supporting the sales team in maximizing lead conversion. The role focuses on delivering an exceptional customer experience, improving appointment and conversion rates, and strengthening customer engagement throughout the sales journey

Key Responsibilities

• Manage and monitor all inbound and outbound leads through the CRM system.
• Ensure timely follow-up with prospective customers in accordance with the defined lead response timelines.
• Maintain accurate and up-to-date customer information, interactions, and sales activities within the CRM system.
• Coordinate with the Sales team to assign, track, and monitor leads until closure.
• Convert qualified leads into showroom appointments and support the achievement of sales targets.
• Conduct follo...