CRM Executive

Job description

Job Responsibilities: 

 * Assist in developing and implementing customer retention strategies, under the guidance of senior team members, to meet targets and KPIs.
* Support the CRM team in executing WhatsApp, Email, SMS, and Push Notifications marketing campaigns by coordinating with Digital Graphic Designers and Copywriters.
* Aid in analyzing the success metrics of Email, SMS, and Push Notifications campaigns to measure revenue per send.
* Assist in re-engaging dormant or inactive customers to optimize revenue returns per customer/data record.
* Contribute ideas and insights for CRM strategies aimed at attracting and retaining customers.
* Assist in segmenting the customer database for targeted marketing activities.
* Support in developing and executing testing strategies to enhance organizational and customer outcomes. • Assist in generating campaign performance reports and providing feed...