Crisis Hotline and Ticketing Operator - Contract Basis (MY)

About ThoughtFull

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.

ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team!

Responsibilities

(Professional training will be provided)

• Provide psychological first aid and crisis counselling to crisis callers from our corporate clients in English, Malay, Mandarin and Cantonese.
• Oversee operations and management of the wellbeing-hotline services (attend, de-escalate/escalate and intervene).
• Provide accurate and up-to-date information to callers/indivi...