Credit Recovery Specialist - 12 months contract

Responsibilities

As the Credit Recovery Specialist, you are responsible for maintaining an overall minimal delinquency ratio on the Tangerine portfolio (Chequing and Loans), based on yearly objectives. You will perform analysis of client activity, identify irregular activity, and ensure precautionary actions are taken to mitigate losses while adhering to company regulations, credit policies and procedures.

• Manage overall deposit and loan delinquency ratios based on yearly delinquency targets
• Resolve assigned daily returned payments; make calls to clients by the end of the current business day to determine reason for arrears and elicit a promise to pay; document telephone conversations in appropriate systems
• Contact clients and utilize strong negotiation and analytical skills to minimize loss and maximize recovery of past‑due accounts
• Respond, investigate and act on internal and external email requests concerning delinquent acc...