Credit Recovery Manager

About the role
We are establishing a dedicated credit and collections function to manage our growing ledger of outstanding receivables, currently running at approximately £30,000 in weekly arrears across a book of 1,000 invoices. This is a leadership role for someone who thrives on building operations from the ground up, turning a reactive problem into a structured, commercially focused recovery process.
What you will be responsible for
Owning the end-to-end collections cycle, from first overdue notice through to legal escalation and enforcement
Designing and implementing a tiered dunning process with clear escalation triggers and timelines
Managing a portfolio of overdue accounts, prioritising by value, age, and recovery likelihood
Issuing letters before action and managing small claims and county court proceedings via Money Claim Online
Working closely with the parent company's finance and operations teams to ensure accurate and timely invoice data
Bui...