Credit & Collections Specialist

Job Summary

Manages customer accounts to ensure timely payments and reduce outstanding debts. Communicates effectively with clients to resolve billing issues and negotiate payment plans. Monitors payment activities and updates records to maintain accurate financial data.

Key Responsibilities

• Monitors accounts receivable to identify overdue payments and initiate collection efforts.
• Contacts customers via phone, email, or mail to request payment and provide account information.
• Negotiates payment arrangements and settlements within company policies to recover owed funds.
• Collaborates with internal departments to address billing discrepancies and resolve disputes.
• Maintains accurate records of collection activities and customer communications in the system.
• Prepares reports on collection status, outstanding debts, and recovery rates for management review.
• Ensures compliance with legal and r...