Credit Card and Personal Loan Executive

Job Summary

This role will be responsible for calling pre-existing customers from the assigned portfolio to strengthen relationships and increase Annual Net Receivables of Credit cards. Assist clients with queries, perform needs analysis, suggest solutions.

Key Responsibilities

• Ensure that all relevant processes carried out adheres to Department Operating Instructions.
• Ensure productivity levels and performance are maintained as per defined targets.
• Communicate effectively with customers using approved scripts to maintain and protect the bank's reputation and sales integrity.
• Prepare and submit daily call reports timely on available tools.
• Ensure data protection, customer confidentiality, and no sales miscommitment at all times.
• Adhere to specified audit checklists and confirm zero tolerance for discrepancies.
• Live the bank's values by treating customers fairly and maintaining call quali...