Counter Manager

A leading global Travel Retailer, at Auckland Airport are looking for Counter Manager to join their team at Auckland Airport, working with some of the world's leading brands.

JOB OVERVIEW

The Counter Manager is responsible for the day-to-day management and overall effective performance of your assigned Counter. Working as part of the broader management team, you will ensure that overall performance targets are achieved in relation to profit contribution, quality and landlord expectations.

You will apply leadership and strategic planning capabilities to ensure continuous improvement in all key result areas, a team-oriented approach to the development of employees and build value added partnerships with our landlords.

Key Responsibilities

• Deliver outstanding customer service and product recommendations.
• Drive sales through cross-selling and up-selling techniques.
• Resolve customer concerns and ensure a positive sh...