Role Purpose
Act as the main point of contact for customers regarding quality requirements and performance. The role collaborates across functions and sites to drive continuous improvement aligned with customer expectations.
Key Responsibilities (Resumen)
Act as the voice of the customer within the organizationManage customer complaints and claims, ensuring timely resolutionMonitor customer scorecards, KPIs, and satisfaction metricsLead problem-solving activities (8D, A3, Red X, Six Sigma, Coordinate customer audits and compliance with standards and requirementsMaintain and update customer portals (B2B) and requirementsDevelop and execute quality improvement plans (roadmaps)Ensure alignment between customer expectations and internal reportingLead escalations and communication between plant and customerStrengt...