Costa Ambassador - On Board Our Ships

WHAT YOU WILL DO
As the onboard Costa Ambassador, you will be a focal point for the onboard revenue strategy: illustrating and promoting the full onboard offer, using storytelling to spark guests’ desire to experience something new, and boosting revenue through cross- and up-selling.
You will build relationships of trust with guests, acting as their point of reference and consultant for all onboard products and services.
You will present the onboard offer through engaging storytelling, using a simple, direct style tailored to each guest to spark interest and desire.
You will offer the right product or service at the right time, promoting the experiences guests care about most.
You will overcome objections and close sales, booking products and services and boosting onboard revenue through cross- and up-selling.
You will monitor sales targets and KPIs, supporting the departments in reaching them and turning guest data into action plans.
You will take an active part...