Corporate & Member Experience, Analyst

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

To support the efficient and compliant administration of Group and Voluntary Solutions products by ensuring accurate processing of new business, renewals, and policy servicing. This includes maintaining data integrity, meeting turnaround time (TAT) standards, and delivering timely stakeholder support in line with divisional KPIs.

Roles and Responsibilities:

1. Process New Business / Renewal / Policy Servicing

Process Group and Voluntary Solutions products in accordance with established procedures and turnaround times (TAT), including:

a. Group Products

Analyse and understand client instructions and member listings before system updates.

Perform data mapping where required.

Follow up on outstanding or incomple...