Coordinator Rider On Ground Ops

Whats on Your Plate

• Monitor live operations to ensure optimal performance across the city/zone.

• Track and assess rider performance on a city/zone level.

• Ensure effective rider utilization during peak and non-peak hours.

• Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.

• Manage walk-in queries from riders.

• Liaise with fleet partners to ensure smooth communication.

• Assist dispatchers with rider-related communication.

• Facilitate feedback loops between riders and management.

• Resolve queries and escalations from internal and external stakeholders in a timely manner.

• Oversee zonal performance and take corrective actions (Warning Suspension Termination) against low-performing riders.

• Investigate rider-relate...