Vacancy Description
Job Description
Monitor and improve Rider Performance and Compliance.Lead Rider Recruitment for the allocated zones.Lead the team to complete Ad-hoc tasks and projects.Lead a Team of Rider Coordinators and/or Rider Captains.Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items.Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level.Manage rider rooster with proper allocation of shifts/breaks/off-days etc.Supervises rider onboarding and training schedule with Rider Trainer and RiderSupervisor.Inventory management and usage compliance of Rider equipment.Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed.Groom rider quality (behavior, appearance, professionalism, presentational etc).Setting up a performance improve...