Coordinator Rider On Ground Ops

WHAT’S ON YOUR PLATE?

• Monitor and improve Rider Performance and Compliance.
• Lead Rider Recruitment for the allocated zones.
• Lead a Team of Rider Coordinators and/or Rider Captains.
• Manage rider roster with proper allocation of shifts/breaks/off-days etc.
• Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor.
• Inventory management and usage compliance of Rider equipments.
• Groom rider quality (behaviour, appearance, professionalism, presentational etc).
• Setting up a performance improvement plan to improve performance of low performing riders.
• Reduce rider complaints originating from customers.
• Monitor riders performance on individual level and responsible for coaching/warning riders.
• Audits fleet appearance & rider behaviour via on ground visits.

WHAT DID WE ORDER?