Coordinator - Digital Channels - Emirati Talent

Main Responsibilities and Accountabilities

Assistance to Overall functions of Electronic Channels Department

• Assist the Digital Channels Manager to enhance new functionality features, channel penetration, activation and transaction usage targets and facilitating development of new functionalities/ services, to achieve migration of activity from high-cost channels to lower cost e-channels & reduce operating expenses/transaction cost.
• Improving customer-banking experience, increasing channels utilization and profitability bridging the channels gap, addressing regulatory requirements and enhancing the channels to meet the market trends.
• Assisting on performing gap analysis against new business requirements and suggest process improvements / automation to gain time and cost efficiencies. Make recommendations for process & business flows, develop consensus on requirements via the approved process & templates.

Overall Opera...