Coordinator CRO Madrid - (Madrid)

Empresas: Minor Hotels Europe & Americas The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers. Functions: - Continuous evaluation, through listening, monitoring, etc. - Feedback Individual/group sessions with agents. - Management - Coordination and continuous monitoring of the team of agents. - Creation and monitoring of action plans to achieve objectives. - Constant reporting to platform managers. - Control of the sizing and balance of the workload. - Resolution of doubts and incidents. - Team management and motivation. - Quality Management. What are we looking for? - We are looking for an experienced Call Center coordinator for a team of agents. - Oriented towards objectives and results. - Native/Bilingual Level of English - Communication skills, persistence, ability to work in the face of challenges, initiative and decision making, with leadership capac...