Coordinator BPS Customer Service

**DESCRIPTION**
We’re looking for a detail‑oriented **Customer Service Coordinator** to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.
**RESPONSIBILITIES**
**What You’ll Do**
+ Professionally receive and resolve customer order issues
+ Research and resolve issues, collaborating with internal and external teams
+ Update orders, pricing, and customer criteria in internal systems
+ Monitor dashboards and alerts daily to identify and address issues quickly
+ Escalate unresolved issues to appropriate managers or supervisors
+ Investigate rules engine issues and follow established resolution procedures
+ Maintain accurate documentation in compliance with company policies
+ Build and maintain strong relationships with customers, clients, and coworkers
+ Support Customer Replenishment (CRP/VMI) processes when applicable
+ Complete special projects and additional duties as assigned
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