Coordinator-back-end / blended / customer service-email + chat + voice

Coordinator-Back-End / Blended / Customer Service-Email + Chat + Voice

EXL Cape Town, Western Cape, South Africa

Responsibilities To ensure customer appointments are booked inline with business and customer expectation, overcoming objections and ensuring these are resolved to a conclusion. Support the other departments in dealing with customer queries regarding scheduling. Manage and understand the expectations of the customer and to ensure service lines are adhered to. Details

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Other

Industry: Business Consulting and Services #J-18808-Ljbffr