Coordinador/a Central Reservation Office Madrid

Overview

The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.

Functions

• Support agents on their daily tasks
• Detect improvement areas within the team by monitoring agents' handlings and providing feedbacks, setting action plans and following‑up on them
• Work closely with the Training and Quality Team in order to make the team provide an excellence service to our customers
• Define prioritizations in order to achieve our goals and organize the team accordingly
• Go outside the box and detect improvement areas in order to have more efficient process and procedures

Requirements

• Have experience in Groups and Events handling and/or the Hotel Sector
• Be a goal‑driven, determined person being able to meet deadlines and work well under pressure