Control Room Operator

Key Responsibilities: - Serve as the first point of contact during emergencies and incidents. - Notify relevant internal stakeholders and escalate emergencies as required. - Create and manage WhatsApp communication groups for incidents and operations. - Maintain continuous communication with all operational sites. - Coordinate, monitor, and record communication with drivers, technicians, and site personnel. - Provide regular updates to customers and company staff regarding ongoing incidents. - Complete and submit call-out reports for every incident to the Operations Department. - Dispatch response teams and ensure response times are met. - Track and document the location and movement of company assets. - Monitor vehicle usage during operational and after-hours periods. - Monitor staff attendance and working hours for response personnel. - Ensure vehicle tracking systems are operational at all times. - Update vehicle mileage, service schedules, and maintenance records daily. Competencie...