Continuous Service Improvement Management Analyst

Job Title: Continuous Service Improvement Management AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *

The Opportunity: We are seeking an experienced and dynamic Continuous Service Improvement Management Lead to drive our organization's efforts in enhancing service quality, efficiency, and customer satisfaction. The ideal candidate will lead initiatives to identify, implement, and measure improvements across our service delivery processes.

Responsibilities:

Assist the lead in providing continuous service improvement (CSI) management across the program 

Develop and maintain performance metrics in accordance with the CSI approach

Raises issues, questions and concerns; Validates results, reports discrepancies, and follows through to ensure that all issues are resolved 

Design an...