Vacancy Description
Key Responsibilities:
Handle inbound and/or outbound customer queries via call, chat, or email
Provide timely and accurate resolutions to customer concerns
Ensure high customer satisfaction (CSAT) through quality service delivery
Follow defined workflows, SOPs, and compliance guidelines
Accurately update customer interactions in CRM systems
Meet productivity and quality metrics (AHT, FCR, CSAT, etc.)
Escalate complex issues to relevant teams when required
Support additional tasks such as basic troubleshooting or account assistance
Eligibility Criteria:
Fluency in Vietnamese and good command of English (B1–B2 level or above)
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Submit your application for Content Moderator (English) at Concentrix Vietnam
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