Contact Us Collections Representative

Job Title: Contact Us Collections Representative

Job Summary:

The Contact Us representative works directly with consumers, attorneys and authorized parties via our Contact Us website via email. The representative is accountable for accessing and acting upon e-mails sent to the firm via its “Contact Us” and related e-mail in-boxes, with the goal of responding to or forwarding the emails with instruction within pre-determined turnaround times depending on the type of email. The associate will also be assigned approved agreements and letters (Written correspondence) created internally to be sent via email/fax to consumers or authorized third parties. The representative will use both template and Ad Hoc email forms for all communications.

Primary responsibilities and duties: