Contact Centre Team Leader

MAIN PURPOSE OF JOB

To manage a team of Call Centre Agents towards achieving a positive patient experience and quality service delivery.

KEY RESPONSIBILITY AREAS

To oversee and manage daily call centre operations

To ensure a positive a client experience

To manage people in team

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12

DESIRED EDUCATION: Certification in Contact Centre Management

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE:  2-years’ experience as a Call Centre Agent

DESIRED EXPERIENCE:

2-years’ experience as a Call Centre Agent

2–3 years’ CC team leader experience

REQUIRED JOB SKILLS AND KNOWLEDGE