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Contact Centre CX Transformation Consultant

Capgemini

London, England, United Kingdom Permanent July 08, 2026
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Vacancy Description

Job Description

Drive and support the digital transformation agenda for clients by assessing existing processes and technologies to improve customer experience and operational efficiency. Utilize industry knowledge and Contact Centre/CX expertise to design, plan, and implement complex digital and intelligent automation solutions aligned to client objectives.

Key Responsibilities

  • Drive and support the digital transformation agenda for clients
  • Assess existing processes and technology to identify opportunities to improve customer experience and operational efficiency, utilizing industry knowledge and Contact Centre/CX expertise
  • Create technical and resourcing business cases aligned to client objectives
  • Present at leadership review sessions with Customer and Capgemini leadership
  • Design, plan, and drive implementation of complex business solutions including digital platform technologies and Intel...

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    Vacancy Details

    Location London, England
    Country United Kingdom
    Type Permanent
    Category Business Operations Specialists
    Posted July 08, 2026

    About Capgemini

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    Capgemini

    London, United Kingdom

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