Vacancy Description
Contact Centre Associate
“Deliver exceptional service. Make a real difference to customers every day.”
At Castle Trust Bank, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.
This role is based in Basingstoke on site 5 days a week Monday to Friday 09.00 to 17.30
The role and what you’ll deliver:
We have an exciting opportunity for a Contact Centre Associate to join our growing team in Basingstoke.
In this role, you will be at the heart of our customer experience—supporting customers across our Savings and Omni Capital Retail Finance divisions.
You’ll handle a wide variety of customer queries via phone, email and online messaging, ensuring every interaction reflects our commitment to exceptional service.
Specifically, you will:
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