Contact Center WFM & Capacity Planning Specialist

FedEx Group in Petaling Jaya, Malaysia, is looking for a skilled professional to manage forecasting and scheduling for their contact center operations. The role involves developing volume forecasts, maintaining agent schedules, and monitoring real-time adherence to ensure optimal service levels.

Ideal candidates will have 3-5 years of relevant experience, strong analytical and Excel skills, and familiarity with WFM tools. FedEx values a diverse and inclusive workplace, providing equal opportunities for all applicants.