Vacancy Description
University of Pittsburgh Physicians is hiring a full-time Contact Center Specialist for the Heart and Vascular at UPMC Presbyterian Hospital. This position is Monday-Friday, daylight hours, no weekends or holidays. This position is fully remote after successful completion of the training/orientation period.
Purpose:
The Contact Center Specialist will provide support for the Contact Center activities by serving as the first line of contact for the patient. The Contact Center Specialist acts as an advocate for patients by providing guidance, interpretation and education on scheduling, registration, billing, claim status, and various patient related inquires. Responsible for efficient and courteous resolution to verbal and written inquiries to ensure internal and external patient satisfaction while maintaining call servicing and quality standards. Typically, functions under the direction of the Supervisor/Manager.
Responsibilities:
+ * Answer multi-line tele...
Purpose:
The Contact Center Specialist will provide support for the Contact Center activities by serving as the first line of contact for the patient. The Contact Center Specialist acts as an advocate for patients by providing guidance, interpretation and education on scheduling, registration, billing, claim status, and various patient related inquires. Responsible for efficient and courteous resolution to verbal and written inquiries to ensure internal and external patient satisfaction while maintaining call servicing and quality standards. Typically, functions under the direction of the Supervisor/Manager.
Responsibilities:
+ * Answer multi-line tele...
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