Contact Center Professional - Part Time

Responsibilities

• Interact with ING’s clients through chat, voice, video calls, email, messaging, and other communication channels.
• Handle customer questions about banking products (e.g., payments, cards, online banking).
• Operationally process customer requests in our systems, considering applicable legislation and regulations.
• Manage end‑to‑end execution of client requests and complaint resolution actions.
• Identify and correct system‑generated responses as needed.
• Gather necessary information or support to provide excellent and efficient service.
• Adhere to risk and compliance processes and report deviations to the appropriate person/body.
• Support the team in achieving targets such as productivity and turnaround times.
• Deal with complex and other relevant issues, taking immediate and decisive action as required.
• Persist as needed and consistently pursue beneficial new opportunities.