Vacancy Description
Job Title : Contact Center Architect (AWS Connect)
Remote or hybrid in Raritan, NJ
Rate : $65/hr.w2
Top Skills Required :
1. AWS Connect
2. AWS Connect Q
3. Contact Center technologies
Role Summary
We are seeking a Senior Amazon Connect Architect to own the architecture, stability, and evolution of a global, multi region Amazon Connect contact center platform supporting enterprise operations across NA, EMEA, and APAC. This is a hands on architect role, not L2/L3 support.
The role will act as the primary SME for Amazon Connect, AWS serverless integrations, contact center AI, and complex enterprise integrations.
Key Responsibilities
• Serve as primary architect & SME for Amazon Connect across multiple global regions
• Design and maintain highly available, region i...
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