Consumer Insights Senior Manager

A senior individual‑contributor role accountable for end‑to‑end consumer and guest insight , integrating structured and unstructured feedback into clear, prioritised insight that informs decisions, governance, and improvement actions.

The role owns survey administration and insight quality , rather than delivery of initiatives.

Key Responsibilities

Insight Ecosystem Ownership

• Own all consumer and guest insight inputs, including surveys, online reviews, complaints, digital and social feedback, and qualitative research.
• Act as a single point of accountability for insight integrity, quality, and consistency.

Survey Administration

• Manage survey design, sampling approach, deployment cadence, and vendor coordination.
• Ensure methodologies remain robust, comparable over time, and aligned to experience frameworks.

Insight Synthesis & Interpretation

• Synthesise struct...