Consumer Duty Manager - Hertfordshire, HP2 4YL

Consumer Duty Manager - Hertfordshire, HP2 4YL

Consumer Duty Manager

Hemel Hempstead (Hybrid 3 days per week in office)

Permanent | Full Time

Competitive salary + benefits

About the role

Do you have a passion for doing right by customers and a sharp eye for regulatory detail? If so, wed love to hear from you! Haven is looking for a Consumer Duty Manager to join our regulatory team in a newly created, high-impact role within our FCA-regulated lending business.

Reporting to our Regulatory Counsel, youll support our team across underwriting and customer resolution, taking ownership of our Consumer Duty framework and making sure fair customer outcomes are embedded at every stage of the customer journey. Working closely with senior stakeholders and key external partners, youll shape how we develop, evidence and continuously improve our Consumer Duty practices providing strong governance, thought...