Job Description
ROLE AND RESPONSIBILITIES:
Issue Resolution: Resolve Tier 1 and Tier 2 technical tickets remotely.System Provisioning: Configure, test, and ship remote employee workstations.Identity Management: Manage user access, passwords, and permissions daily.Documentation: Create clear internal knowledge base articles for common fixes.Asset Tracking: Maintain an accurate inventory of cloud assets and hardware. QUALIFICATIONS AND EDUCATION REQUIREMENTS:
Education: Bachelor’s degree in Computer Science or equivalent experience.Experience: Minimum 3-5 years in a remote technical support role.Certifications: CompTIA A+, Network+, or Microsoft Modern Desktop Administrator.Certification – ITIL V4, Modern Desktop administrator (MD 103)Candidates who are confident of clearing extensive Background verification till previous Organization only...