Consultant Engineer, Remote Application Support

Position Summary

The Consultant Engineer provides advanced technical and functional support for Rockwell Automation’s FactoryTalk Information Software portfolio, with a primary focus on Life Sciences solutions such as PharmaSuite. In this role, you will help customers maintain and improve validated manufacturing systems by resolving complex application, platform, and product‑related issues.

You will serve as a trusted technical resource for Level 3 support teams, collaborate with cross‑functional engineering groups, and create high‑quality knowledge assets that strengthen customer enablement. This position offers the opportunity to work with cutting‑edge MES technologies within regulated industries and contribute to the success of mission‑critical customer operations.

This role requires strong problem‑solving skills, self‑initiative, ownership, and the ability to deliver exceptional customer service from issue inception through resolution. Some after‑hou...