Consultant COPC and Process Excellence

• Work set-up: Hybrid; midshift

• Fixed term: 12 months

Job Description

The Consultant COPC and Process Excellence is a high-impact, strategic leadership role responsible for governing, designing, and optimizing operational processes aligned with the COPC (Customer Operations Performance Center) framework. This role bridges the gap between complex framework standards and day-to-day operations, ensuring our processes are meticulously documented, compliant, and optimized for maximum efficiency.

You will act as the primary domain expert, guiding operations and cross-fun...