Concierge Manager

This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Concierge Manager

The Role..

Lead a team of up to 12 Concierge Responders delivering a highly personalised, intuitive, desk-based concierge service to a cohort of premium members globally.

This is a working manager role: alongside leading the team, you will also work on the front line, building meaningful, long term relationships with Soho House’s most engaged, high-spending and high-profile members.

In this capacity you will work across multiple functions to ensure every member experiences a seamless, joined-up service.

Key Responsibilities

Hands-on Concierge Delivery

• Take regular shifts handling member bookings, reservations and special requests to...