Concierge - BVLGARI Resort Dubai

Job Number:

Job Category: Rooms & Guest Services Operations

Location: Jumeirah Bay Island, Dubai, United Arab Emirates, 72223

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

Position Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in log...