Concierge - Atlantis The Royal

Overview

A Concierge is crucial to the success of the guest stay and creating amazing experiences and everlasting memories. A true people person must enjoy working closely with guests and surrounding teams to anticipate, align, and delight guests through a natural and anticipatory style of service. The Concierge team has exceptional Food & Beverage, hotel internal and local knowledge of Dubai to enhance and tailor guest experiences and itineraries.

Responsibilities

• Collaborate with guests to deliver detailed service options and create itineraries.
• Arrange tours, transport, and a wide variety of guest booking needs.
• Handle pre- and post-stay correspondence with guests.
• Maintain up-to-date knowledge and share it with the team to ensure a world-class service.

Qualifications

• Exceptional verbal and written communication skills.
• Passion for service delivery and the ability to provide bespoke s...