Complex Claims Adjuster, ANZ

About Travel Guard

Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

What you’ll be doing

You will manage complex travel insurance claims end‑to‑end, applying sound judgement, technical analysis and clear communication to achieve timely, fair and cost‑effective outcomes for customers and the business.

• Manage and resolve complex claims, applying effective investigation, assessment and settlement techniques to achieve accurate and timely outcomes.
• Analyse policy coverage, documentation and supporting records to d...