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Complaints Specialist

The Openwork Partnership

Swindon, England, United Kingdom Full-time July 04, 2026
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Vacancy Description

The opportunity

To professionally resolve customer complaints across Pension, Investment & Mortgage products in accordance with FCA rules and the Treating Client’s fairly principles. To provide technical services, expertise, process enhancements, redress solutions and root cause analysis to the wider Openwork organisation. 


This is a hybrid role in Swindon 3 days per week.

The benefits:

  • Salary - £38,000 - £45,000
  • Bonus scheme - on target bonus - 10%
  • Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
  • Critical illness cover
  • Income protection - 1x salary
  • Death in service - 4x salary
  • 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
  • A range of other flexible benefits to include private medical insurance, dental insurance and much more.
  • Key Accountabilities:
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