Complaints & Resolution Caseworker

Complaints Caseworker

Location: Ealing / Hybrid

Salary: £34,957.00

Contract: 3-months fixed term, full-time, 35 hours per week, Monday to Friday

DBS Level: Basic

Do you want to make a meaningful impact by resolving customer complaints fairly and effectively? We’re looking for a skilled and proactive Complaints Caseworker to join our Customer Experience team. In this role, you’ll take ownership of customer complaints from start to finish, ensuring each case is handled fairly, impartially, and in line with regulatory standards. You will carry out thorough investigations, manage communication with customers, and prepare high‑quality written responses, including cases referred to the Housing Ombudsman Service. With a focus on problem‑solving and collaboration, you’ll help us deliver a consistently excellent customer experience and support continuous learning across the organisation.

Key R...