Complaints Officer

6-month contract role with a local authority Summary This 6-month contract role with a local authority is designed to lead and coordinate the effective management of complaints related to the Council's Waste and Recycling Collection Service. As a Complaints Officer, you will be responsible for investigating and responding to customer complaints, ensuring that issues are resolved promptly, professionally, and within agreed timescales. This role requires close collaboration with operational teams, gathering and analysing information, supporting vulnerable customers, and identifying opportunities for continuous service improvement through effective complaint monitoring and reporting. Responsibilities Investigate, manage, and resolve Stage 1 complaints related to Operations, Waste, and Recycling services within agreed service standards and timescales. Gather, review, and analyse information from relevant departments to ensure accurate, comprehensive, and timely complaint responses. Liaise ...