Complaints Investigator

Location: Wembley, Brent (Hybrid 3 days in office, Mondays mandatory)

Rate: £23.81 per hour PAYE
Contract: 5 months

We are looking for an experienced Complaints Investigator to support the delivery of a high-quality complaints service within a local authority environment. The role will focus on investigating Stage 1 complaints, particularly within Housing Needs, Homelessness, and Temporary Accommodation, helping to reduce a backlog while driving service improvements.

• Investigate and resolve complex complaints in line with statutory and corporate procedures.
• Produce clear, evidence-based responses to residents.
• Work closely with Housing Needs teams and other departments.
• Identify trends and recommend service improvements.
• Prepare reports and present findings to senior managers.
• Support continuo...