Complaints Handler

Complaints Handler / Officer - Repairs and Maintenance in Social Housing

Based in Kingston upon Thames

Full time, 6 month fixed term contract

£32,000 - £34,000 oer annum

We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on a 6 month FTC. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service.

Duties and Responsibilities

Respond to customer care issues and expressions of dissatisfaction.

Create action plans to ensure complaints are resolved effectively.

Proactively respond to concerns at the earliest stage to prevent escalation where possible.

Investigate and register all complaints, reporting in accordance with company and client procedures.

Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently wit...