Complaints Case Administrator Role

Enhance your career as a Complaints Case Administrator with the College of Physicians and Surgeons of BC. This full-time contract position focuses on managing complaint files and administrative support for the complaints department.
You will report to the conduct manager while maintaining and coordinating complaint files and liaising with all parties involved. Your role involves drafting correspondence, handling telephone inquiries, and ensuring the accuracy of complaint records. This position provides an excellent opportunity to utilize your critical thinking skills in a dynamic environment.
Key Responsibilities:
• Maintain and manage all complaint files efficiently
• Liaise between all parties involved in complaints
• Draft documents and report correspondence
• Respond to public inquiries regarding complaint procedures
• Attend interviews with involved physicians and contractors
Requirements:
• Completed grade 12 and two-year office administration diploma