Complaint Officer

Your newpany

The organisation is a purpose-driven housing provider dedicated to building strong, thrivingmunities and improving people’s lives through quality homes and customer-focused services. With a clear focus on putting customers first, it delivers safe, well-managed housing while ensuring services are fair, transparent, and responsive. The organisation works collaboratively with customers, partners, and regulators to maintain high standards, promote accountability, and continuously improve, all within an inclusive culture built on integrity, respect, and social impact.

Your new role

We’re looking for a highly motivatedplaints & Customer Care Officer (Stage Two) to join our high-performing team. In this role, you’ll take ownership ofplex customerplaints, delivering fair, balanced, and high-quality oues that align with regulatory standards and ourmitment to excellent service.
You’ll play a crucial role in ensuring customers receive thorough...